Privacy Policy

Who We Are

SummitFrame Restore is a water damage restoration company based at 1575 Regal Row, Dallas, TX 75247, serving Dallas and the DFW metro. This policy covers our website at summitframerestore.com and the phone and email contact we provide through it. If you have a question about your information, call us at (469) 895-7900 or email [email protected].

Information We Collect

We keep data collection to what we need to respond to you and do the work:

• Information you give us directly. When you call or email, you typically share your name, phone number, email, service address, and a description of your water damage situation. For a job, we also record the details needed for restoration and any insurance claim.
• Basic site data. Like most websites, our host may automatically log standard technical information — IP address, browser type, pages visited, and referring page — to keep the site secure and working.

We do not run an online booking form or payment portal on this site, so we don't collect form submissions or card details through the website.

How We Use Your Information

We use the information you provide to respond to your call or email, dispatch a crew, complete restoration work, document and bill insurance claims, and follow up about your job. We may also use it to keep records required for licensing, insurance, and tax purposes. We never sell or rent your personal details to anyone.

Sharing Your Information

We share information only as needed to do the work or as required by law — for example, with your insurance carrier and adjuster when we document and bill a claim on your behalf, with subcontractors or suppliers directly involved in your restoration, or with authorities when legally required. Anyone we share with is expected to handle your information responsibly.

How We Protect It

We take reasonable measures to safeguard the information we hold and limit access to people who need it to serve you. No method of transmission or storage is completely secure, but we work to protect your data and keep it only as long as we need it for the purposes above and our legal obligations.

Your Choices

You can ask us what information we hold about you, request a correction, or ask us to delete information we're not legally required to keep. To make a request, contact us at (469) 895-7900 or [email protected].

Changes to This Policy

This policy can change as our practices or the applicable law evolve. Whatever appears on this page is the version in force, dated by the last-updated year shown at the top.